ALERT: Unsafe Water Alert, Do not drink your water. Please continue to use our info@rclwa.org or service@rclwa.org e-mail to communicate with us. PLEASE scroll down to read more information and download the latest alerts. Temporary message line while full phone service is being restored 626-514-6034.

To our beautiful community: We are devasted by the recent fires and are working tirelessly around the clock to assess the water system and restore whatever may be salvageable at this time. We have sustained major damages to some of our facilities. Rubio crews are making their way through the community turning off all services to destroyed properties. If you are a customer who may still have water at your home, please DO NOT USE by order of the State Water Resources Control Board, Division of Drinking Water. We are working daily with LA County Offices of Emergency Services, Local Fire and Police and our mutual aid partners to bring water back online. Please be patient, as we are still without power. If you have been impacted and no longer have a standing home. Please email us at info@rclwa.org with your name and property address. Rubio will suspend services to all accounts as necessary. If you are in need of bottled water, please check with Foothill Municipal Water District www.fmwd.com for more information on pick-up locations and other donations or resources. We are all very saddened by the events, please know that we stand with you and we will rebuild together! Lisa Yamashita-Lopez General Manager

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Rubio Cañon

Land & Water Association

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Customer Service

Customer Service
Starting Service:
  • If you are a tenant/renter you will need to contact our office to begin service. You will be required to provide the property owner’s contact information or authorization prior to receiving water. You may fill out the Owner/Tenant Affidavit Form available below. Please email completed form to service@rclwa.org.
  • If you are a new property owner in our service area, your account is set up with your Escrow Company handling the purchase. Please inform your Escrow Company and have them contact our office immediately.
  • If you are an actual Escrow Company and would like to download and print our Change of Ownership form, you can do so below. Once you have completed the information you may fax it to our offices at (626) 797-0520 or email the completed form to service@rclwa.org.
Reporting a Problem:
  • Life Threatening Emergencies, dial 911
  • If you notice a leak at your meter or within the street, contact customer service at (626) 797-0509.
  • If you have a question(s) concerning your bill or meter reading, contact customer service at (626) 797-0509.
  • If you need to schedule an appointment to have your meter turned-off, please contact customer service at (626) 797-0509.
  • If you would like to write us with concerns about Rubio policies or procedures, you may send a letter addressed to the General Manager:
Rubio Canon Land and Water Association
P.O. Box 398
Altadena, CA 91003
The following payment choices are available:
  • Pay online now
  • Pay in person (cash or check) at the Rubio Cañon office, 583 E Sacramento St. Altadena CA 91001. Monday thru Thursday from 7:30 a.m. to 12:00 p.m. or 1:30 p.m. to 4:00 p.m. Office is closed every Friday.
  • Pay by mail 
  • Drop your payment off at the Rubio drop box, located at the front of our building (Available 24 hrs)

Rubio Cañon Land & Water Association

583 East Sacramento St., Altadena, CA 91001

Rubio Office Hours

Monday - Thursday
7:30 AM - 12 Noon &
1:30 PM - 4:00 PM
Closed on Fridays

Mailing Address

PO Box 398
Altadena, CA 91003
PH: 626.797.0509
FAX: 626.797.0520

24 Hour Payment Drop Box Available
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